Refund and Returns Policy

1. Cancellation Policy

We adhere to standard international hotel cancellation policies. Cancellation conditions depend on the rate selected at booking:

  • Flexible Rate: Free cancellation is allowed up to 48 hours before check-in.
  • Non-Refundable Rate: No refunds will be issued once the booking is confirmed.
  • Partial Refund Rate: Cancellations made between 48 and 24 hours before check-in will incur a 50% charge of the total booking amount.

All cancellations must be made via Booking.com. We cannot process cancellations directly.

2. No-Show Policy

If a guest does not arrive on the check-in date without prior cancellation:

  • The full booking amount will be charged.
  • No refunds will be issued.

3. Modification & Early Check-Out

  • Changes to Reservations: Modifications depend on availability and rate adjustments.
  • Early Check-Out: If a guest checks out earlier than planned, refunds may not be available unless specified in the original booking terms.

4. Refund Processing

  • Approved refunds are processed through Booking.com’s payment system.
  • Refunds may take 7-14 business days to reflect, depending on the payment provider.
  • Any transaction fees or currency exchange differences are the guest’s responsibility.

5. Force Majeure & Exceptional Circumstances

In cases of force majeure (e.g., natural disasters, flight cancellations, travel restrictions), refund eligibility is subject to Booking.com’s policies and must be handled directly through their platform.

6. Contact & Support

For cancellations, modifications, or refund requests, please refer to your Booking.com reservation confirmation or contact Booking.com customer support directly.

For further inquiries:
📧 [email protected]
📞 +90 554 590 52 21