Privacy Policy

1. Introduction

At Grand Rafinn, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you stay at our hotel, visit our website, or interact with our services.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, contact information, nationality, passport/ID details.
  • Booking Information: Check-in/check-out dates, room preferences, payment details.
  • Communication Data: Emails, messages, or calls made to our customer service.
  • Technical Data: IP address, browser type, and usage data when using our website.
  • Guest Preferences: Special requests, dietary needs, or accessibility requirements.

3. How We Use Your Information

Your information is used for the following purposes:

  • Reservation & Stay Management: Processing bookings, check-ins, and service requests.
  • Customer Service: Handling inquiries, complaints, and support requests.
  • Marketing & Promotions (With Consent): Sending special offers, newsletters, or updates.
  • Legal & Security Compliance: Preventing fraud, ensuring guest safety, and complying with legal obligations.

4. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share information with:

  • Booking Partners: Online travel agencies (e.g., Booking.com, Expedia) for reservation management.
  • Payment Providers: Banks, payment processors, and fraud prevention services.
  • Legal Authorities: If required by law or to protect the safety of our guests and hotel.

5. Data Retention

We retain personal data only as long as necessary to fulfill our legal and operational requirements:

  • Guest booking records: Up to 7 years for legal and financial compliance.
  • Marketing subscriptions: Until the guest opts out.

6. Cookies & Tracking

Our website may use cookies to improve user experience, track preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings.

7. Security Measures

We implement strict security protocols to protect your personal data against unauthorized access, alteration, or misuse.

8. Your Rights (Under GDPR & Other Data Laws)

You have the right to:
✔ Access & request a copy of your personal data.
✔ Correct any inaccurate information.
✔ Withdraw consent for marketing communications.
✔ Request deletion of personal data under certain conditions.

9. Contact Information

For any privacy concerns, data requests, or questions, please contact us:

📧 [email protected]
📞 +90 554 590 52 21

This policy is subject to periodic updates. Last updated: 20.02.2025